×

Cancellation and Refund Policy for Code Sutra Solution

Code Sutra Solution is committed to providing high-quality web development, web design, application development, and digital marketing services to our clients. This Cancellation and Refund Policy outlines the terms under which a project can be canceled and the associated refund options.

1. Project Cancellation by Client

Clients have the right to cancel a project at any time. However, the amount of any refund will depend on the stage of the project at the time of cancellation:

  • Pre-Production: A full refund will be issued if the project is canceled before any work has begun. This includes pre-production activities such as initial consultations, project scoping, and proposal development.
  • During Production: If the project is canceled during production, a prorated refund will be issued based on the percentage of work completed. USIB will provide documentation outlining the completed work to justify the prorated amount.
  • After Completion: No refunds will be issued for projects that have been completed and delivered to the client's satisfaction.

2. Project Cancellation by Code Sutra Solution

Code Sutra Solution reserves the right to cancel a project under the following circumstances:

  • Client Non-Payment: If the client fails to make a scheduled payment, Code Sutra Solution may suspend work and ultimately cancel the project if the payment remains outstanding for a period of 15 days. Any completed work up to that point will be invoiced and due for payment.
  • Project Scope Changes: If the client requests significant changes to the project scope after work has begun, Code Sutra Solution may cancel the project if the changes are deemed unfeasible or impractical. In such cases, Code Sutra Solution will provide a prorated refund based on the percentage of work completed for the original project scope.
  • Force Majeure: Circumstances beyond Code Sutra Solution's control, such as natural disasters, acts of war, or civil unrest, may force project cancellation. In such cases, Code Sutra Solution will use commercially reasonable efforts to complete any outstanding work and will issue a prorated refund based on the percentage of work completed.

3. Refund Process

If a project is canceled and a refund is due, Code Sutra Solution will process the refund within 7 business days of the cancellation date. Refunds will be issued using the original payment method used by the client.

4. Additional Information

  • This Cancellation and Refund Policy applies to all projects undertaken by Code Sutra Solution.
  • Code Sutra Solution strongly encourages clients to review and understand this policy before entering into a project agreement.
  • For any questions regarding this policy, please contact Code Sutra Solution directly.

Contact Information:

  • Code Sutra Solution
  • info@CodeSutraSolution.com

By using the services of Code Sutra Solution, you acknowledge that you have read and understood this Cancellation and Refund Policy.